Do you know the difference between coaching and discipline?
Are they one in the same?
How do you know which one you are administering?
The answer is simple:
You “coach" when an employee doesn’t know a specific process or procedure.
You "discipline" when the employee was already coached, or should have known of the specific policy or procedure, and chose not to follow it.
Employees are set up to fail when they are coached when they should disciplined and disciplined when they should coached.
However, communicating it with sincerity will ensure your message, whether its coaching or discipline, will be understood.
The employee will decided whether the message is worthy enough to be followed.
The manager’s leadership skills are sharpened depending on how they respond to employee re-actions.